Our case management services are made up of capable staff who come from the communities we serve. Each case manager has an average load of 20 cases, and theycontinuously engage in Anti-Oppression Anti-Racism and Anti-Black Racism training and dialogue in the organization .

The Case Manager provides the following support:

  • intensive, portable and client-directed support
  • assistance to the client in order to define his/her needs and goals
  • collaboration with the client to achieve goals
  • linkage with resources in the community and advocates whenor where necessary
  • Collaboration with family as appropriate

The Case Manager has several functions:

  • Ÿ  Assertive outreach and client identification
  • Ÿ  Forming “therapeutic” relationships in the context of the service
  • Ÿ  Individual assessment
  • Ÿ  Service planning
  • Ÿ  Linkage with appropriate services and resources
  • Ÿ  Client advocacy
  • Ÿ  Skills development
  • Ÿ  Health teaching
  • Ÿ  Supportive and culturally/racially appropriate counseling
  • Ÿ  Family support and education
  • Ÿ  Crisis prevention and intervention


Adult Mental Health Case Management Services

Our adult case management services provide community based mental health support for racialized adults from the age of 16 and older.  Our team consists of six case managers, and service recipients also have access to our in-house social rehab programs.


Youth Case Management Services and Programs
– Transitional Aged Youth (TAY)

TAY is a program offered out of  Black Creek Community Health Centre which offers a range of support and services for transitional–aged youth (ages 15-24) with mental health and/or substance abuse issues. This program is offered to youth who reside in the catchment area of Dufferin St. to Humber River and Steeles Ave. to the 401.

Transitional Aged Youth operates out of the two following locations:

51 Clarkson Avenue
Toronto, Ontario M6E 2T5
Tel: (416) 787- 3007
Fax: (416) 787 – 4421
E-mail: info@acrossboundaries.ca  

Black Creek Community Health Centre
1 Yorkgate Mall Blvd, Ste 202
Toronto, ON M3N 3A1


Mental Health and Justice Initiative (MHJI)

Supportive Housing Program

The Ministry of Health and Long Term Care (MOHLTC) established this program to provide community mental health support and housing services across Toronto for those who are involved in the Criminal Justice System.

Across Boundaries in partnership with the Canadian Mental Health Association - Toronto (CMHA- Toronto) as the Lead Agency, provides appropriate services to clients who use the housing services in the Program.

Across Boundaries has Case Managers allocated to serve these Tenants/Clients in the Program which are housed in units operated by CMHA-Toronto. Tenants/Clients in the Program are also able to access other services and support programs at Across Boundaries.

Mental Health and Justice Short-term Community Support Worker

This service supports racialized individuals who are dealing with mental health issues and who are involved within the criminal justice system.  Our Case Manager primarily works with clients who are involved in the mental health court support system and assists them through release planning out of incarceration and their diversion out of the criminal justice system process.

If you’re a court support worker in one of the metal health courts in the GTA please complete the following referral form and fax it to: 416-787-0812  


At Home/Housing First Case Management Services

At Home provides support to racialized individuals to transition from persistent homelessness to living independently within a community.  At Home was a national housing and health care project for people who are homeless and who experience mental health issues.